WE OFFER COMPLIMENTARY SHIPPING
ON ALL PURCHASES OVER $500 (US & INTERNATIONAL).
For purchases under $500:
Shipping costs will vary based on the weight, time, and specific delivery area. Please proceed to checkout to view the exact shipping fee for your order.
*Available products will be processed and hand to our carrier from 1 - 3 business days.
* Pre - ordered products will be processed and hand to our carrier from 12 - 14 business days. Then we will send you your shipping confirmation along with the tracking number.
Delivery times provided are estimated to be used as a guideline. Subtle Le Nguyen will not be held responsible for unforeseen delays caused by weather conditions, holiday occur or customs.
RETURNS POLICY:
We are happy to offer a returns on any unsuitable items within 14 days (not including Pre - order & Sale items), the items must be appealed unworn and in condition of resale-able with our tags, swing ticket attached, and boxes. Please note that original shipping fees are not refundable.
Exchanges are available for the same style in a different size or colour, If you want to exchange for a different style, we suggest you to request a returns then order a different style on our website.
HOW TO RETURN TO US:
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Contact us by email at services@subtlelenguyen.com to receive your returns authorisation forms. The form will include your name, order number, the item you are returning and your preference of a refund or exchange.
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Complete the short returns slip supplied in your order with refund or exchange instructions.
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Package your returned items and mail them back to us. We advice that you should use tracking or any recorded service as the items still belong to your responsible until it reach to us. Read below for our mailing address.
ADDRESS FOR RETURNS:
SUBTLE LE NGUYEN
9/35 Ton That Thiep
Ba Dinh
Hanoi
Vietnam
100000